Shipping policy

Shipping Policy

At KUXIU, we strive to deliver your products quickly and safely. All of our products are shipped directly from our warehouse in London, United Kingdom.

1. Shipping Time

All orders are processed within 1-2 business days after payment is confirmed. Once shipped, the expected delivery time is between 2-5 business days depending on your location.

2. Shipping Carrier

The default carriers for all orders are Royal Mail or EVRI, depending on the size and weight of the package.

3. Pre-order Items

For pre-order items, the estimated shipping date is based on the specified shipping time indicated on the product page. The estimated shipping time will be added to the standard shipping time of 2-5 business days.

4. Shipping Costs

Shipping costs are calculated at checkout based on the weight and delivery location. We offer free shipping on all orders within the UK.

5. Shipping Restrictions

We currently only ship within the United Kingdom. Unfortunately, we do not offer international shipping at this time.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your shipment.

7. Delays

While we aim to deliver your order within the specified timeframe, please note that shipping delays may occur due to factors outside of our control, such as weather conditions or issues with the carrier. We appreciate your understanding and patience.

8. Contact Us

If you have any questions or concerns regarding your shipment, please feel free to contact us at support@kuxiu.uk. Our team is here to assist you.